Customer Support

INFO: Delayed customer support

In the first days of April 2026 you may experience some delayed replies from me on the support chat and on your current tickets.

We are welcoming a youngling to the family (and potential heir to The Saber Factory Empire ^^) and it may take me a bit away from the screens for the first few days. I'll try to check in at least once every day but some tickets may see me reply within 48h.

Thank your for your understanding and MTFBWY
Kevin

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Need help?

Come talk to me in the support chat. Click on the bubble at the bottom right of your screen.

I respond daily during weekdays between 10am and 6pm, Paris time. You're always asked to leave your email address so I can link the conversation to your orders and also to reply via email. You can then respond to the email chain to continue the conversation.

IMPORTANT: I always reply, so check your spams or change your address email if you don't hear back after 48h. Our support emails tend to go to spams with a lot of people, mostly Microsoft emails (outlook, live, hotmail...).

Customer support is the cornerstone of our business, I do reply to any question before and after purchase to the best of my ability, provide all necessary solutions, replacements, repairs, and even after warranty period has run out you can always find help and guidance with me.

Perfect client service! ⭐️⭐️⭐️⭐️⭐️
Kevin give me the best client service! [...]
Yacinthe

Good quality product and service ⭐️⭐️⭐️⭐️⭐️
[...] their techsupport + warranty was amazing and handled greatly.
Kimi

Will be ordering again ⭐️⭐️⭐️⭐️⭐️
Amazing customer service [...]
Mathéo

Awesome service ⭐️⭐️⭐️⭐️⭐️
Really impressed with the service and personal contact. Very happy to recommend.
Wayne

Fantastic product ⭐️⭐️⭐️⭐️⭐️
[...] customer service was 10/10
Trent

Saber review ⭐️⭐️⭐️⭐️⭐️
Saber? Great. Customer service? Damn great. Online Resources? Hell yeah. I'll def come back. 
Nadia