Shipping, Taxes and Returns

Shipping

🇪🇺 2-5 days shipping time in the European Union  :

Starting September 8th, through our European dedicated website you'll find only in-stock items with 1 week delivery. Please allow ~2 days for order processing and 2 to 5 working days for your delivery.

🌍 20-25 days production + shipping for all orders outside the EU  :

Built on demand and shipped from the factory in China. This includes order processing time.

🇺🇸 SOON : USA Domestic shipping for SELECT ITEMS ONLY  :

Our US stock will be back next year, for now everything for the US ships from the factory as detailed above.

 

Our building and shipping process

🇪🇺 In the European Union we now ship only in-stock items, available immediately.

🌎 For other destinations, the entire catalogue is built on order at the Nexus factory in China and shipped with a tracking number so you can follow its course. Production can take 2 weeks and as our shipping partners work with customs at departure, it can take a few additional days before you get your tracking number or see movement on said tracking number. Overall you should expect to receive your saber within 20-25 days.

Depending on production hogs and the occasional shipment holdup, this timeframe can vary a little bit (December for instance ... might get busy)

 

Shipping destinations

We currently ship to the following countries : Andorra, Australia, Austria, Belgium, Bulgaria, Canada, Chile, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States.

Delivery to PO Boxes is impossible. Please specify a house/office address.

 

Shipping cost

Starts at 10$ for accessories, 15$ for lightsabers. 

The shipping cost varies on your location and the weight of your order. To estimate the shipping cost simply go to the cart and use our estimate tool.

 

Taxes and customs

🇪🇺 All EU orders are inclusive of taxes and there are no customs duties on delivery.

🌎 Outside the EU : Taxes and customs fees are due by you upon package arrival. 

 

14 days return policies

🇪🇺 We apply the 14 days cooling off return policy for deliveries made in the European Union.

🌎 For all international orders we also offer a 14-day return policy.

Please check our Refund Policy for more details.

 

Returns of damaged items

If you encounter any issue with the products, take pictures (as detailed as you can) and videos and send them over to us. We will quickly provide assistance and replace the damaged parts. You may not necessarily need to return the product depending on the issue as it is important for us to make this process as painless as possible.

Upon receiving your lightsaber be sure to IMMEDIATELY check it out thoroughly. The electronics are covered by a 1 year warranty but the dueling usage of the sabers make it impossible to provide warranty for a defect of the blade after your start using it. So be sure to check the quality of all the elements when you receive them. 

Safety instructions MUST be read before operating your lightsaber.

 

Undelivered package - Forced return

In the unlikely event that the delivery company cannot properly find your address or if you were to refuse the delivery, your order would be sent back. In which case we will be charged for a return fee and a restock fee that would automatically be deducted from your reimbursement.

These fees can sometimes amount to the full price of your original order, so make sure to follow your package via the tracking number on your account and contact us if there's any doubt or problem with the delivery. We will sort it out before it's too late.