Delivery, Taxes and Returns
🎄 Christmas Deliveries 🎄
Our delivery times are detailed below. Even though our supplier is EXCEPTIONNALY building a lot of stock in advance in order to ship sabers within a week, we cannot guarantee any delivery date so we strongly advise you order with us at the earliest time. If you live in the US and pick a saber available in our US inventory then you are safe to order up until December 12th/13th.
For everybody else in our 50 countries covered, it should still be considered that our usual 3 weeks timeframe is the one that applies even though we are making the most to deliver 80% of orders within 10 days.
Also December is a period where all shipping companies work hard, hire lots of temps, make mistakes... One thing for sure : some orders made at or after November 25th (Black Friday) will arrive on time, but many others have a high chance of not getting to you for Christmas.
20-25 days on International Express for all orders :
Built on demand and shipped from the factory in China. This includes order processing time.
2-5 days on USA Domestic shipping for SELECT ITEMS ONLY :
Only for US residents, 1 week delivery on Items available in our USA Product Collection if "USA Domestic 2-5 days" shipping method is available at checkout. If not then it means there's no current stock in the US and the saber will be built and shipped from China.
Please allow 2 to 3 open days for order processing on top of the 2 to 5 days shipping time.
NEW : US residents, we have a special category with 2-5 days delivery on limited items.
Delivery is much faster, cheaper, of IN-STOCK items only in our USA warehouses, for US residents only. Not all versions of the US collection may be in stock at all times so verify your checkout, if it says "USA Domestic 2-5 days" then you're good to go. If not then it's our standard process.
For all other countries / products : as standard you should expect to receive your item within 20-25 days.
Every lightsaber is made on order and shipped from the factory in China with a tracking number so you can follow its course. Production can take 2 weeks and as our shipping partners work with customs at departure, it can take a few additional days before you get your tracking number or see movement on said tracking number. Overall you should expect to receive your saber within 20-25 days.
Depending on production hogs and the occasional shipment holdup, this timeframe can vary a little bit (December for instance ... might get busy)
We currently ship to the following countries : Andorra, Australia, Austria, Belgium, Bulgaria, Canada, Chile, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States.
Delivery to PO Boxes is impossible. Please specify a house/office address.
Starts at 10$ for small accessories, 20$ for lightsabers.
The shipping cost varies on your location and the weight of your order. To estimate the shipping cost simply go to the cart and use our estimate tool.
Taxes and customs
They are due by you upon package arrival. As we've heard from our factory and partners most customers don't pay much. But that's surely not something we can guarantee.
You are responsible for taxes and duties that your country may charge upon delivery. To be fair we don't have a way to know for each of you, but we're working actively on bringing a way to bill this in advance for future orders.
14 days return policies
🇪🇺 We apply the 14 days cooling off return policy for deliveries made in the European Union.
Please check our Refund Policy for more details.
Returns of damaged items
If you encounter any issue with the products, take pictures (as detailed as you can) and videos and send them over to us. We will quickly provide assistance and replace the damaged parts. You may not necessarily need to return the product depending on the issue as it is important for us to make this process as painless as possible.
Upon receiving your lightsaber be sure to IMMEDIATELY check it out thoroughly. The electronics are covered by a 1 year warranty but the dueling usage of the sabers make it impossible to provide warranty for a defect of the blade after your start using it. So be sure to check the quality of all the elements when you receive them.
Safety instructions MUST be read before operating your lightsaber.
Undelivered package - Forced return
In the unlikely event that the delivery company cannot properly find your address or if you were to refuse the delivery, your order would be sent back. In which case we will be charged for a return fee and a restock fee that would automatically be deducted from your reimbursement.
These fees can sometimes amount to the full price of your original order, so make sure to follow your package via the tracking number on your account and contact us if there's any doubt or problem with the delivery. We will sort it out before it's too late.