Delivery, Taxes and Returns

Delivery

Every lightsaber is made on order and shipped from the factory with a tracking number so you can follow its course. Production can take 2 weeks and as our shipping partners work with customs at departure, it can take a few additional days before you get your tracking number or see movement on said tracking number. Overall you should expect to receive your saber within 20-25 days.

This is our best estimate since our factory ship internationally from 3 different warehouses on 3 continents. Depending on what's in your order, what's available at which warehouse and the occasional shipment holdup, this timeframe can vary a little bit.

We currently ship to the following countries : Andorra, Australia, Austria, Belgium, Bulgaria, Canada, Chile, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States.

Delivery to PO Boxes is impossible. Please specify a house/office address.

 

Shipping cost

Starts at 10$ for small accessories, 20$ for lightsabers. 

The shipping cost varies on your location and the weight of your order. To estimate the shipping cost simply go to the cart and use our estimate tool.

 

Taxes and customs

They are due by you upon package arrival. As we've heard from our factory and partners most customers don't pay much. But that's surely not something we can guarantee.

You are responsible for taxes and duties that your country may charge upon delivery. To be fair we don't have a way to know for each of you, but we're working actively on bringing a way to bill this in advance for future orders.

 

14 days return policies

🇪🇺 We apply the 14 days cooling off return policy for deliveries made in the European Union.

🌎 For all international orders we also offer a 14-day return policy.

Please check our Refund Policy for more details.

 

Returns of damaged items

If you encounter any issue with the products, take pictures (as detailed as you can) and videos and send them over to us. We will quickly provide assistance and replace the damaged parts. You may not necessarily need to return the product depending on the issue as it is important for us to make this process as painless as possible.

Upon receiving your lightsaber be sure to IMMEDIATELY check it out thoroughly. The electronics are covered by a 1 year warranty but the dueling usage of the sabers make it impossible to provide warranty for a defect of the blade after your start using it. So be sure to check the quality of all the elements when you receive them. 

Safety instructions MUST be read before operating your lightsaber.

 

Undelivered package - Forced return

In the unlikely event that the delivery company cannot properly find your address or if you were to refuse the delivery, your order would be sent back. In which case we will be charged for a return fee and a restock fee that would automatically be deducted from your reimbursement.

These fees can sometimes amount to the full price of your original order, so make sure to follow your package via the tracking number on your account and contact us if there's any doubt or problem with the delivery. We will sort it out before it's too late.