WHAT ARE SHIPPING TIMES AND COSTS?
WHERE DO YOU GUYS SHIP ?
WHAT ABOUT TAXES AND DUTIES?
You are responsible for taxes and duties that your country may charge upon delivery. It goes from NOTHING to 30% of your order value in the worst cases. This is due to how customs work in your country, the duties and VAT % and if the parcel is caught and billed. To be fair we don't have a way to know for each of you, but we're working actively on bringing a way to bill this in advance for future orders. As of now it is not yet possible.
WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
We also have a 14-day return policy.
Our customers experience with Very Bad Geek has been tremendous for the past 5 years, hundreds of them rating their web orders 4.8/5. We put customer support at the center of our business and expect us to do the same here with The Saber Factory.
We are very responsive to customer support requests and if you encounter any issues with your newly ordered saber we will arrange the situation. Alongside our after sales support we provide 1 year warranty. Please pay attention to our Returns policy on this page as it is very important for you to check your delivery and notify us of any problem as soon as possible. We cover issues related to manufacture and shipping, but not usage. If you duel and break it we can hardly intervene. If the board shows issues and stops working properly, you can call for warranty and we'll get you through it.
CAN I CANCEL MY ORDER ?
WHAT PAYMENT METHODS CAN I USE?
You can pay with your credit card through our secure payment gateway : ShopPay. ShopPay is powered by Shopify and allows multi-currency, charge-free payments with most credit and debit cards operators.
WHO ARE YOU GUYS ?
The Saber Factory is the latest venture of Kevin along with Laurent and Olivier, a bunch of hardcore Star Wars fans and pop-culture enthusiasts.
As we own Very Bad Geek, a french pop-culture goodies store and website, we experienced first-hand the growing need of our customers for training and dueling sabers for academies and amateurs. Many battles had to be fought before we could expand our products lines (COVID amongst many..) but as Master Yoda said : "Do or do not ! There is no try !". The Saber Factory is now real, it is fully operational and there's no vent to blow us up.
You may not already know us for the Very Bad Geek shop and website. As it's mostly known in Bordeaux, France :D We are a 3000+ sq ft temple of pop-culture goodies, established in 2017, with Star Wars inspired decors (and "Barney", our very own Stormtrooper), a Manga/Japan themed space, two Harry Potter floors with a tea room inspired from Hogwarts' common rooms. Of course now you can find a Saber Factory showroom with demo sabers and we invite all of you who can to come visit us in Bordeaux, France.
CAN YOU DO CUSTOM JOBS ?
Are the sabers delivered installed or in pieces ?
Are your sabers screen accurate ?
We sell sabers made by the leading factory on the market : LGT. They've perfected their designs, durability and electronics over years of presence on the market and it is why we trust them.
The design of replica sabers are much better than the official and legacy ones sold by Disney. In terms of proportion and built quality, absolutely no comparison, LGT sabers are way better. They're not made from an original cast or built with the real parts used back then by the props teams (like a real Graflex cell flash that goes for a fortune nowadays) but they've some of the best looks and proportions you can find. All sabers are newly machined with aluminium 6063.
Mostly, they are dueling sabers, filled with an electronics chassis and blades that need to fit and hold firmly. Meaning that compromises are achieved to make this a functional replica.
If you're looking for the most screen accurate replica of just a character's hilt, there are some amazing artisans that specialize in that, but for the same price as one of our neopixel sabers you only get the hilt and some builds will set you back more than a thousand bucks with 6 months wait. It all depends on what you're looking for.
DO YOU PROPOSE GOLDEN HARVEST ?
Longer answer : some saber builders will provide you with Golden Harvest board not necessarily telling you (or even knowing) it doesn't have a warranty. Other will take the risk of dealing with unknown issues. Here at The Saber Factory we agree with our experienced partners at the factory and we'll take the time to assess the stability of GHv3 before we sell it. To be honest GHv3 is only easier to use than Proffie, but as most people are so pleased with Xenopixel v2 we don't see why rushing it.