FAQ

For now we can provide shipping for the following countries : Andorra, Australia, Austria, Bahrain, Belgium, Bulgaria, Canada, Chile, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Greenland, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States.

🌎 For all orders : Taxes are not paid at checkout, but may be due with customs fees by you upon package arrival.

🇪🇺 European Union update : as of January 23rd, EU orders are built and shipped from China, all orders are subject to the same rule as above.

Any issue you have upon delivery we will examine in details with you. You have 1 year warranty on all sabers. If you want to know more about our warranty processes, see question below.

We also have a 14-day return policy.

We are from retail and value customer relationship and care. Our customers experience with our previous retail shop, Very Bad Geek, has been tremendous for the past 5 years, with +50.000 customers served and a web orders rating of 4.8/5, as well as in-store satisfaction of 98%. We've always put customer support at the center of our business and expect us to do the same here with The Saber Factory.

Lightsabers and accessories have a 1 year warranty. Any issue you encounter you can reach out on the support chat, give us a detailed report and we'll get you sorted. We are very responsive to customer support requests.

Blades only have a delivery warranty as we do not cover them due to the dueling usage. Upon arrival make sure they work well or are in perfect condition.

When you order a saber from us you order a custom piece, made by hand. Hilts are machined but every board is soldered and programmed by a technician, verified and integrated into the saber's core. If you have any problem with one of our components we will analyze it together to determine the part to replace and will guide you through the process. We do not take the sabers back for repair, we directly send the replacement part to you and if repairs are deemed too complex we send a full core replacement so that it's much easier to re-install for you. We guide you through switching the part, it's usually never more than a few screws and 10 minutes of your time.

You need to feel comfortable following these few steps and disassemble your lightsaber (with our guidance only). We also have a Youtube channel to help with that. In the event you are unhappy, don't forget your 14-day return policy, you can ship it back to us.

Others may not tell you how their warranty processes go, even if they're the same, but we do. And we provide. This way you understand what type of product and service you buy. If you're looking for a fully integrated, non fixable piece of lightsaber that you can ship back across the world for warranty maybe Hasbro's sabers are better suited rather than a custom lightsaber. But even there, I'm not sure their customer service would be to your liking (I sold big brands merch for 6 years at Very Bad Geek, I can tell), which is why we work the way we work. To make sure you get the best for your money.

It is very important for you to check your delivery and notify us of any problem as soon as possible. We cover issues related to manufacture and shipping, but not usage. If you duel and break a piece we can hardly intervene. If you fail to follow the user manual warnings for charging power and fry the board, we cannot cover you either. Anything else we got you.

If your order has not made it to the production queue yet, it is possible to cancel it but there will be cancellation fees due to the various transaction and currency change fees that we do not get back. It'd be best to think it twice because once your order is on its way you'll have to go through the return process and the return package is at your charge. Contact us through the chat, it's always better than email (the junk inbox plays tricks on us). You can read our detailed policy here.

You can pay with your credit card through our secure payment gateway : ShopPay. ShopPay is powered by Shopify and allows multi-currency payments with most credit and debit cards operators.

You can also use the Express Checkout option with Apple Pay.

There are many reasons why a credit card payment may be refused. Reach out in the support chat and we can check and provide more details.

Here are some of the most common reasons:

• Not enough funds on the card or daily/monthly expense cap reached.
• Incorrect CVV or non-matching billing address, card holder name. In general make sure your credit card details absolutely match the information your bank has on you.
• Our payment processor is based in France, where our company is incorporated. So a lot of international transactions can be considered as "fraud" by your bank. In which case you may have control over it or have to call your bank to raise the shield on our transaction (our payment processor name on receipts is THE SABER FACTORY).
• You have a history of chargebacks in your name or credit card which triggers our system and your order gets cancelled automatically.

Not for the moment but we are currently working on it. We hope we can soon provide you with custom work options wether it'd be for the hilts or the electronics. Stay tuned and subscribe to our newsletter at the bottom of the site.

For all inquiries, questions and customer support, please use the chat box at the bottom of the website.

Avoid responding to our system emails, we filter pretty much everything and it goes to junk. You may not get an answer.

Standard blades are for Baselit sabers. They are very strong and made for dueling in academies and fencing courses.

Neopixel blades you get in our Premium and Deluxe ranges are more fragile. Not the blade itself, but the LEDs inside. You need to be mindful that a very strong hit or repeated big knocks could rupture a LED connection.

See below for a video stress test I conducted to demonstrate how strong neopixel blades are :

Blades are consumables. They are not covered with a warranty like the hilt and core, but they have a delivery warranty and as long as you haven't dueled with them we will cover any structural or electronic defect.

We recommend neopixel blades to be limited to friendly fighting, for cosplays or spinning but not so much for academy training.

No worries ! We understand it's not easy to navigate between baselit blades, neopixel lightsabers, xenopixel boards... These technical terms may not ring a bell for you so we've explained everything simply with a chart available on each product page : WHICH VERSION TO CHOOSE (you can also access it by clicking the link here)

YES if you choose the Xeno3 board (Baselit or Neopixel). So both our Standard and Premium saber options have it. The app is free, download here for Android and here for iOs.

Proffie sabers can also host a separate bluetooth module for app control but it doesn't come with it from factory.

The Saber app for Xeno3 has been designed to facilitate the access to saber controls you usually have when loading your SD card on a computer. Operating those settings is made easier with the app. The app is designed to be used before operating the saber, not during operation. The app will disconnect after time out and when the saber moves away from your phone.

Each saber has a different bluetooth sensitivity due to thickness of the hilt and pommel piece. Some sabers may require to open the pommel or even slide the core out of the hilt for proper bluetooth reception. This information is displayed on each saber's page with a rating from 1 to 5.

By end of december 2024 we should have the first GHv4 saber option (on some models only) and extending the range throughout 2025.

• We believe Xeno3 is the easiest and best priced saber electronics choice and is THE obvious board 95% of our customers choose.
• Proffie is the ultimate PRO experience, for advanced users with IT skills, allowing virtually any sort of customization.
• And now with GHv4 we are soon introducing a new range of high end saber electronics, almost as capable as Proffie and almost as easy to use as Xeno3. With massive computing power, much more memory, Wifi and Bluetooth for full and easy customization via computer or mobile app. It will sit at a premium price, close to our Proffie option, but the bang for the buck is crazy!

All sabers are fully installed and ready to use. Just charge the battery for a few hours at 5V 1A, screw the blade in place and you're ready to go.

Some sabers may have a couple parts disassembled for packing and shipping reasons. Most generally oversized emitter or pommel pieces. Simply assemble them over the main section of the hilt.

Usually a saber is made of two parts : a core (containing all electronics) and the aluminium hilt. For troubleshooting or maintenance reasons you may have to disassemble the core from the hilt, but it's a pretty straight forward process and we have quick video tutorials on our Youtube channel.

We have a video guide to help find the charging port in our First Steps youtube playlist : Watch on Youtube

All lightsabers should be charged via a 5V 1A MAX usb adapter. In the event the saber is XENO3 with USB-C charging built in 2024+, then the amperage doesn't matter as long as it is 5V. You can then use this accessory adapter available in our catalogue

For Proffie sabers and DC round charging ports, please use a 5V 1A adapter, they are very common, most people already have them.

You can also find detailed specs for lightsaber charging on our Safety Instructions page.

With XENO3 sabers, a very common mistake is to switch the firmware type in the mobile app. Going from pixel to rgb or rgb to pixel. If your saber stops lighting up after that, or if it was not properly set at factory, simply switch to the opposite firmware type.

If you're having a hard time finding your way back to it go the support chat and send me a screenshot of your saber settings. I'll guide you through it.

We sell sabers made by the leading factory on the market : Nexus Sabers (formerly LGT). They've perfected their designs, durability and electronics over years of presence on the market and it is why we trust them.

The design of replica sabers are much better than the official and legacy ones sold by Disney. In terms of proportion and built quality, absolutely no comparison, Nexus Sabers are way better. They're not made from an original cast or built with the real parts used back then by the props teams (like a real Graflex cell flash that goes for a fortune nowadays) but they've some of the best looks and proportions you can find. All sabers are newly machined with aluminium 6063.

Mostly, they are dueling sabers, filled with an electronics chassis and blades that need to fit and hold firmly. Meaning that compromises are achieved to make this a functional replica.

If you're looking for the most screen accurate replica of just a character's hilt, there are some amazing artisans that specialize in that, but for the same price as one of our neopixel sabers you only get the hilt and some builds will set you back more than a thousand bucks with 6 months wait. It all depends on what you're looking for.

Yes, check out our Youtube channel. We'll post more over time, covering the most asked questions anyone can have before and after ordering one of our sabers.

All XENO3 baselit and neopixel sabers are loaded with these soundfonts :

1. The Chosen : Anakin inspired
2. New Horizon : Rey inspired
3. The Dark Sword : Darksaber inspired
4. The Assassin : Maul inspired
5. The Knight : Kylo Ren inspired
6. Wanderer : Taron Malicos inspired
7. The Protector : Obi-Wan inspired
8. The Dark Empress : Dark Rey inspired
9. The Son : Luke inspired
10. The Third Hunter : Reva inspired
11. The Master : Qui-Gon inspired
12. The Dark Lord Order : Vader Fallen Order inspired
13. Fallen Apprentice Magenta : Cal Kestis inspired
14. The Princess : Leia inspired
15. Double Agent : Revan inspired (with music)
16. Truly Lost : Dark Kestis inspired
17. Wraith
18. The Senate : Sidious inspired
19. Redeemed : Cere Junda inspired
20. Bounty : Ahsoka inspired
21. The Count : Dooku inspired
22. Codex of Light
23. Cyber Terror
24. Dark Ages
25. Hatred : Malgus inspired
26. Idyll
27. Serenity
28. The Champion : Mace Windu inspired
29. The Dark Lord Revisited : Vader inspired
30. The Learner : Ezra inspired
31. The Second : Second Sister inspired
32. The Teacher : Yoda inspired
33. Whispers of Power
34. Moonfield : Sailor Moon inspired (with music)

XENO3 blade modes :

1. standard blade
2. blaster blade
3. ghost blade

Baselit sabers may not benefit fully of some effects and modes that are built for neopixel blades

XENO3 blade effects :

1. steady
2. pulse
3. rainbow blade
4. candy blade
5. unstable
6. cracked blade
7. fire blade

Baselit sabers may not benefit fully of some effects and modes that are built for neopixel blades

XENO3 ignition effects :

1. broken ignition
2. stack ignition
3. photon ignition
4. warped ignition
5. phazer ignition
6. scavenger ignition
7. hunter ignition

Baselit sabers may not benefit fully of some effects and modes that are built for neopixel blades

PROFFIE boards are yours to customize but are always pre-loaded with some soundfonts. The licensed lot varies frequently between 30 and 40 soundfonts and we can't guarantee which will be loaded. As of January 2024 the current list is of 32 fonts :

1. KRossguardv3 (Red)
2. Final Steps (Yellow Rey)
3. Darksaber (White)
4. Ascension (green)
5. Crimson Menace (Maul) (Red)
6. Traveler(Malicos) (Red)
7. Young Solo(Ben) (Blue)
8. Empress Palatine (Fire unstable red)
9. Duke (Count Dooku) (Red)
10. The Bold One (Obi-Wan) (Sky blue)
11. Rogue Commander (Red)
12. Darkness (Dark Rey)(Fire Blade)
13. ESB Graflex (cyan)
14. The Survivor (Fallen_Order) (Orange)
15. General (Leia) (Sky Blue)
16. Darth Revan (Magenta)
17. Starkiller (Sky Blue)
18. Ashoka (White)
19. Darkwolf (Blood Orange)
20. Codex of Light (White Blade)
21. Cyber Terror (Red)
22. Dark Ages (Yellow)
23. Malgus (Red)
24. Idyll (White)
25. Serenity (Blue)
26. Mace (Purple)
27. The Dark Lord Revisited (Red)
28. Ezra (blue)
29. 2nd Sister (red)
30. The Teacher (green)
31. Whispers of Power (orange)
32. Tsukino Sailor (by Cosmic ape)

Each board is distributed with a large set of soundfonts for which licenses were acquired by the manufacturer. Soundfont selection depends on the board you choose, not the hilt.

For additional soundfonts you can find dedicated outlets that provide such. Some of the best soundfont makers are Kyberphonic, Ksith Saber Fonts. You can also find resellers with a large catalog like Saberfont.com and free soundfonts at Greyscale Fonts.