FAQ

WHAT ARE SHIPPING TIMES AND COSTS?

Depending on where you live and what you order, you should expect to be delivered within 20-25 days. We ship to 50+ countries using various services like FedEx, TNT, DHL, USPS, ePacket... You can get an instant quote at any time in the cart page : look for the shipping estimate column. Shipping starts at 10$ for small accessories, 20$ for lightsabers, and then depends on your location and the weight of your order. Click this link for more information about our shipping policies.

WHERE DO YOU GUYS SHIP ?

For now we can provide shipping for the following countries : Andorra, Australia, Austria, Belgium, Bulgaria, Canada, Chile, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States.

WHAT ABOUT TAXES AND DUTIES?

As we've heard from our factory and partners most customers don't pay much. But that's surely not something we can guarantee.

You are responsible for taxes and duties that your country may charge upon delivery. It goes from NOTHING to 30% of your order value in the worst cases. This is due to how customs work in your country, the duties and VAT % and if the parcel is caught and billed. To be fair we don't have a way to know for each of you, but we're working actively on bringing a way to bill this in advance for future orders. As of now it is not yet possible.

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

Any issue you have upon delivery we will examine in details with you. You have 1 year warranty on all sabers.

We also have a 14-day return policy.

Our customers experience with Very Bad Geek has been tremendous for the past 5 years, hundreds of them rating their web orders 4.8/5. We put customer support at the center of our business and expect us to do the same here with The Saber Factory.

We are very responsive to customer support requests and if you encounter any issues with your newly ordered saber we will arrange the situation. Alongside our after sales support we provide 1 year warranty. Please pay attention to our Returns policy on this page as it is very important for you to check your delivery and notify us of any problem as soon as possible. We cover issues related to manufacture and shipping, but not usage. If you duel and break it we can hardly intervene. If the board shows issues and stops working properly, you can call for warranty and we'll get you through it.

CAN I CANCEL MY ORDER ?

If your order has not made it to the production queue yet, it is possible to cancel it but there will be cancellation fees due to the various transaction and currency change fees that we do not get back. It'd be best to think it twice because once your order is on its way you'll have to go through the return process and the return package is at your charge. Contact us through the chat, it's always better than email (the junk inbox plays tricks on us). You can read our detailed policy here.

WHAT PAYMENT METHODS CAN I USE?

You can pay with your credit card through our secure payment gateway : ShopPay. ShopPay is powered by Shopify and allows multi-currency, charge-free payments with most credit and debit cards operators.

WHO ARE YOU GUYS ?

Get to know us here

The Saber Factory is the latest venture of Kevin along with Laurent and Olivier, a bunch of hardcore Star Wars fans and pop-culture enthusiasts.

As we own Very Bad Geek, a french pop-culture goodies store and website, we experienced first-hand the growing need of our customers for training and dueling sabers for academies and amateurs. Many battles had to be fought before we could expand our products lines (COVID amongst many..) but as Master Yoda said : "Do or do not ! There is no try !". The Saber Factory is now real, it is fully operational and there's no vent to blow us up.

You may not already know us for the Very Bad Geek shop and website. As it's mostly known in Bordeaux, France :D We are a 3000+ sq ft temple of pop-culture goodies, established in 2017, with Star Wars inspired decors (and "Barney", our very own Stormtrooper), a Manga/Japan themed space, two Harry Potter floors with a tea room inspired from Hogwarts' common rooms. Of course now you can find a Saber Factory showroom with demo sabers and we invite all of you who can to come visit us in Bordeaux, France.

CAN YOU DO CUSTOM JOBS ?

Not for the moment but we are currently working on it. We hope we can soon provide you with custom work options wether it'd be for the hilts or the electronics. Stay tuned and subscribe to our newsletter at the bottom of the site.

Are the sabers delivered installed or in pieces ?

All sabers are fully installed and ready to use. Just charge the battery for a few hours, screw the blade in place and you're ready to go.

Are your sabers screen accurate ?

We sell sabers made by the leading factory on the market : LGT. They've perfected their designs, durability and electronics over years of presence on the market and it is why we trust them.

The design of replica sabers are much better than the official and legacy ones sold by Disney. In terms of proportion and built quality, absolutely no comparison, LGT sabers are way better. They're not made from an original cast or built with the real parts used back then by the props teams (like a real Graflex cell flash that goes for a fortune nowadays) but they've some of the best looks and proportions you can find. All sabers are newly machined with aluminium 6063.

Mostly, they are dueling sabers, filled with an electronics chassis and blades that need to fit and hold firmly. Meaning that compromises are achieved to make this a functional replica.

If you're looking for the most screen accurate replica of just a character's hilt, there are some amazing artisans that specialize in that, but for the same price as one of our neopixel sabers you only get the hilt and some builds will set you back more than a thousand bucks with 6 months wait. It all depends on what you're looking for.

DO YOU PROPOSE GOLDEN HARVEST ?

No. Simple answer : our factory cannot yet ensure 1 year warranty with it since we don't have enough feedback on how it behaves.
Longer answer : some saber builders will provide you with Golden Harvest board not necessarily telling you (or even knowing) it doesn't have a warranty. Other will take the risk of dealing with unknown issues. Here at The Saber Factory we agree with our experienced partners at the factory and we'll take the time to assess the stability of GHv3 before we sell it. To be honest GHv3 is only easier to use than Proffie, but as most people are so pleased with Xenopixel v2 we don't see why rushing it.

I DON'T KNOW WHICH VERSION TO CHOOSE FROM

No worries ! We understand it's not easy to navigate between baselit blades, neopixel lightsabers, xenopixel boards... These technical terms may not ring a bell for you so we've explained everything simply with a chart available on each product page : WHICH VERSION TO CHOOSE (you can also access it by clicking the link here)

DO YOU HAVE EXPLANATORY VIDEOS ?

Yes, check out our Youtube channel. We're just getting started and more content will be posted over time. We plan on covering the most asked questions anyone can have before and after ordering one of our sabers.