🦾 We offer 1 year warranty on our lightsabers and eligible accessories.
IMPORTANT : always read our safety instructions before opening your lightsaber and operating it for the first time. Warranty will be voided if proper instructions were not followed.
The hilts and their electronics components are eligible for 1 year warranty. On top of that you can always chat with us afterwards if you have an issue we'll try our best to help you with it 🤗
Blades are covered by our delivery warranty : we cover any issue you discover at unboxing. Your must inspect the blade, test it and report any defect to us. The dueling nature of the blades make it impossible for us to provide further warranty as it is being used in combat. Freebies are not covered by warranty (transport case, sd reader and all items indicated as free on the product page).
Software issues : for Xenopixel and Proffie sabers you must backup the entire original folder before doing anything to it. We cannot provide software warranty. We'll do our best to guide you on how to find a new copy online but customizing your saber through software is at your own risk.
Contact us via the chatbox on our website and explain your issue, provide your order number, pictures or videos for better understanding if needed, and we'll get back to you quickly.
Warranty and replacement processes
When you order a saber from us you order a custom piece, made by hand. Hilts are machined but every board is soldered and programmed by a technician, verified and integrated into the saber's core. If you have any problem with one of our components we will analyze it together to determine the part to replace and will guide you through the process. We do not take the sabers back for repair, we directly send the replacement part to you and if repairs are deemed too complex we send a full core replacement so that it's much easier to re-install for you. We guide you through switching the part, it's usually never more than a few screws and 10 minutes of your time.
You need to feel comfortable following these few steps and disassemble your lightsaber (with our guidance only). We also have a Youtube channel to help with that. In the event you are unhappy, don't forget your 14-day return policy, you can ship it back to us.
Others may not tell you how their warranty processes work, even if they're the same, but we do. And we provide. This way you understand what type of product and service you buy. If you're looking for a fully integrated, non fixable piece of lightsaber that you can ship back across the world for warranty maybe Hasbro's sabers are better suited rather than a custom lightsaber.