Warranty

🦾 Starting April 27th 2026 Nexus Sabers now offers a 3 year warranty on their lightsabers and eligible accessories.

IMPORTANT : always read our safety instructions before opening your lightsaber and operating it for the first time. Warranty will be voided if proper instructions were not followed.

Warranty terms

The 3 year warranty is limited to saber hilts, electronics, neopixel blades and accessories (except VHC parts). Products are guaranteed free of defects in the original workmanship. Nexus Sabers and The Saber Factory will provide the appropriate replacement part and fix procedure. If a return is needed for repair, Nexus Sabers will cover the return shipping fees.

Batteries are covered under a 1 year limited warranty. Batteries are guaranteed free of defects in materials and workmanship. The 1 year warranty covers defects and not damages due to misuse, abuse or normal wear and tear (including but not limited to: improper charging, improper maintenance, damage to the cell or wrap, number of charging cycles...)

VHC parts are covered under a 6 months limited warranty. This warranty applies only to VHC parts purchased separately (different from a VHC saber built with VHC parts). VHC parts are guaranteed free of defects in manufacture, including (but not limited to): machine markings, misaligned threading... The warranty will provide, at Nexus Sabers discretion, a parts replacement or a 50-70% credit or refund based on the functionality of the part.

Baselit blades are covered under a 2 months limited warranty. For baselit blades acquired as part of a saber, as well as separately. Baselit blades are guaranteed free of defects in manufacture.

WARRANTY EXCLUSIONS: Impacts, drops or other physical abuse, normal wear and tear, improper use or maintenance, unauthorized repairs or modifications, software issues or modifications. Blades are warranted for display use, drops and combat use are not covered.

Freebies are not covered by warranty (transport case, sd reader and all items indicated as free on the product page).

NEW WARRANTY APPLICATION: With the warranty now extending from 1 year to 3 years, all previously purchased items fall under the new warranty terms.

Items having previously been deemed defective outside of the 1 year warranty and for which the customer had paid for a replacement part will not receive compensation. The new warranty terms apply starting April 27, 2026.

Proffie and Golden Harvest warranty : these boards are so customizable that we can hardly provide support as soon as you've started tampering with the configuration. So please always backup your full data and config before doing anything, so you can always go back to a clean setup. Hardware modifications will void the warranty.

Contact us via the chatbox on our website and explain your issue, provide your order number, pictures or videos for better understanding if needed, and we'll get back to you quickly.

On top of the warranty, please now that you can always chat with us afterwards if you have an issue. We'll try our best to help you with it 🤗

Warranty and replacement processes

When you order a saber from us you order a custom piece, made by hand. Hilts are machined but every board is soldered and programmed by a technician, verified and integrated into the saber's core. If you have any problem with one of our components we will analyze it together to determine the part to replace and will guide you through the process. We do not take the sabers back for repair, we directly send the replacement part to you and if repairs are deemed too complex we send a full core replacement so that it's much easier to re-install for you. We guide you through switching the part, it's usually never more than a few screws and 10 minutes of your time.

You need to feel comfortable following these few steps and disassemble your lightsaber (with our guidance only). We also have a Youtube channel to help with that. In the event you are unhappy, don't forget your 14-day return policy, you can ship it back to us.

Others may not tell you how their warranty processes work, even if they're the same, but we do. And we provide. This way you understand what type of product and service you buy. If you're looking for a fully integrated, non fixable piece of lightsaber that you can ship back across the world for warranty maybe Hasbro's sabers are better suited rather than a custom lightsaber.